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      Match Items Feature

      When your system identifies orders that cannot be synced due to mismatched SKUs, this feature allows you to manually link marketplace SKUs to their corresponding Skupreme SKUs, ensuring all your orders are properly processed.

      Overview

      The "Match Items" feature is designed to help you resolve SKU mismatches between your marketplace (such as Wayfair, WooCommerce, etc.) and Skupreme. 

      When Does the "Match Items" Button Appear?

      The "Match Items" button appears on your dashboard when:

      • The system detects orders in your customer account that failed to sync
      • The failure occurred specifically due to SKU mismatches between your marketplace and Skupreme
      • These orders require manual intervention to proceed with processing

      How to Use the Match Items Feature

      Step 1: Identify Unmatched Items

      1. Log into your Skupreme account
      2. Look for the "Match Items" button on your dashboard
      3. Click on the button to view all unmatched items that require linking

      Step 2: Link Marketplace SKUs to Skupreme SKUs

      1. Review the list of unmatched items
      2. For each marketplace SKU that needs to be matched:
        • Select the corresponding Skupreme SKU from the dropdown menu
        • If the exact SKU doesn't exist in Skupreme, you may need to create a new SKU first

      Step 3: Save Your Matches

      1. Once you've matched all items, save your changes
      2. The system will now be able to process the previously unsynced orders

      Benefits

      • Prevents order processing delays due to SKU mismatches
      • Ensures accurate inventory management across all platforms
      • Streamlines order fulfillment by resolving synchronization issues
      • Provides a simple interface for manually linking products when automatic matching fails

      Common Questions

      Q: Will I be notified when items need matching? A: Yes, you will receive an email notification when the system detects orders that require SKU matching.

      Q: What happens if I don't match the items? A: Orders with unmatched SKUs will remain unprocessed until the SKUs are properly matched in the system.

      Q: Can I match multiple marketplace SKUs to a single Skupreme SKU? A: Yes, you can associate multiple marketplace SKUs with a single Skupreme SKU if they represent the same product.

      Q: Do I need to match items every time I add new products? A: No, matching is only required when the system cannot automatically match SKUs between platforms. This typically occurs when SKU naming conventions differ significantly between your marketplace and Skupreme.

      Need Additional Help?

      If you're experiencing difficulties with the Match Items feature, please contact our support team at support@skupreme.com for assistance.