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How Lights.com Uses SKUPREME to Manage and Streamline Complex Order Fulfillment Needs

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Industry

Retail

Challenge

Lights.com struggled with operational inefficiencies stemming from manual processes in managing high-volume orders and inventory across multiple channels. These challenges included errors in order fulfillment, delayed processing times, and difficulties in tracking inventory in real-time, which led to customer dissatisfaction and missed sales opportunities.

Results

By implementing SKUPREME's OMS, Lights.com streamlined its order management process, reducing manual errors and improving order accuracy. Real-time inventory tracking allowed them to keep stock levels updated across all channels, preventing overselling and enabling quicker fulfillment. This led to significant improvements in operational efficiency, faster order processing, and increased customer satisfaction due to timely deliveries and accurate stock availability.

lights.com/
12 Hrs
weekly Time Saved
17%
Sales Volume Increase
80%
Fulfillment Costs Reduction

SKUPREME is an awesome OMS and the perfect bridge between our inventory and order processing. We love working with their team - they always bring a ‘Yes, we can make this happen’ attitude to every challenge. It’s so refreshing to work with people who respond right away, without making us schedule calls weeks out. The fact that we’re talking directly to their dev team is truly unreal!

David Knopfler

Co-founder & CEO @ Lights.com

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About Lights.com

Lights.com is a business dedicated to making the purchase of lighting products simple, accessible, and affordable for customers. With a motto of “Cutting Costs, Not Corners,” Lights.com emphasizes quality and value, ensuring that every product delivers on both affordability and reliability. Recognizing that simplicity and accessibility are core to their mission, Lights.com understands the importance of always being available to meet customer demand. They know that being out of stock in specific regions or on preferred sales channels means missed opportunities - both for themselves and for potential partners who rely on seamless access to their products. To that end, Lights.com is committed to maintaining a consistent, broad presence, ensuring their customers and business partners can always find and trust in their brand, wherever they prefer to shop.

The Challenge

Lights.com faced increasing pressure to keep pace with growing order volumes from various online sales platforms. The need to manage and prioritize orders across both in-house and third-party warehouses created logistical challenges that, without an efficient system, slowed down fulfillment times and complicated inventory tracking.

The Solution

Lights.com has found an effective solution for its multi-channel order routing needs through SKUPREME’s Order Management System, a platform designed to simplify complex logistics and optimize fulfillment decisions. With SKUPREME, Lights.com can ensure that orders are routed quickly and accurately, using detailed analytics and automation that make it easy to manage orders coming from diverse sales channels and destinations.

With SKUPREME’s OMS, Lights.com’s team can customize how orders are prioritized and set parameters to minimize the risk of delays. Automated pricing comparisons enable Lights.com to toggle between fulfillment partners and in-house resources based on cost, stock levels, and projected delivery speed. This customization also includes tools for specific fulfillment scenarios, such as handling items discontinued from stock or redirecting orders flagged for risk. This streamlined order processing method has allowed Lights.com to meet high standards of efficiency, ensuring customer satisfaction even during high-demand periods.

SKUPREME’s OMS has proven to be an essential tool in Lights.com’s toolkit, delivering the agility and insight required to manage their order flow while maintaining low costs and high fulfillment accuracy across their growing customer base.

"CUTTING COSTS, NOT CORNERS" - Lights.com

The Results

Implementing SKUPREME’s OMS empowered Lights.com to handle complex order routing with ease, using real-time data to keep inventory aligned across all channels. The automated system minimized errors, optimized fulfillment cost-effectively, and ensured that stock levels were always up-to-date. This shift allowed Lights.com to maintain high availability of products, meet customer demand promptly, and maximize revenue potential by avoiding out-of-stock situations.

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