How to connect Tactical Logistics as a storage provider in SKUPREME
Process Introduction:
- Tactical Logistics sends intro email to SKUPREME
- CS/customer books a call with the SKUPREME Team.
Demo / Initial Onboarding Call:
- Overview of SKUPREME: Workspace Settings > Catalog > Storage Provider > Order Fulfillment
- Register with SKUPREME: https://app.skupreme.com/register/
- Connect Seed Marketplace (Amazon or Shopify) from Workspace Settings > Catalog > Settings
- Add tactical Storage Provider: SP -> + SP -> Enter Tactical Credentials - How to connect Tactical Logistics Video
- Connect additional marketplaces from Workspace Settings > Catalog > Settings
- Add a credit card
- Provide link to Slack Connect for support via Slack
Post Demo Configuration:
- Follow-up message to the customer. Next steps:
- Resolve any Catalog Conflicts,
- Tactical Logistics "missing information" item mapping,
- Set up any other Marketplace connections.
- Listings will show up in the Catalog section
- Catalog Conflicts should be resolved. Either duplicate listings or missing information
- In the Catalog > Settings page FBM Order Setting needs to be turned on if the customer´s main marketplace is Amazon
- Please check that under Supply Chain > Storage Providers: Tactical 3PL setting “fulfills individual orders” is enabled
- Workspace Settings > Orders > Settings - Fulfillment Priority #1: should be a Tactical Logistics storage provider.
- Unused storage providers should be removed. Just leave FBA and Tactical Logistics storage providers only.
- Our QA team will review the account to make sure all settings are configured correctly
Go Live:
- CS notifies the Tactical Logistics that the user is ready
- Tactical ensures orders are disabled on any duplicate systems
- CS notifies the user we are ready to "Go Live"
- User approves --> Green Light
30 Day Monitoring:
- QA: Run reports on accounts with order ages over 1 day: check if any issues associated with these orders
- QA: Investigate orders that have not been auto-assigned a shipping label within one hour (Determine if a bug or user action is needed: notify CS if so)
- CS: Follow up with users regarding new marketplaces they were considering integrating with.
Handoff / Offboarding:
- After the initial meeting we can schedule a handoff/exploratory meeting. The purpose of this follow up meeting would be to qualify what software the user is using.
- User decides to discontinue or to keep Slack Communication with SKUPREME Team