Tactical Logistic Setup
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      Tactical Logistic Onboarding Process

      How to connect Tactical Logistic as a storage provider in SKUPREME

      Process: Intro

      • Tactical sends intro email to SKUPREME
      • CS/customer books a call / https://app.hubspot.com/meetings/43733781/link/7344551

      Demo / Initial onboarding call:

      • Overview of Skupreme: Catalog / Storage Provider / Order Fulfillment
      • Register to Skupreme https://app.skupreme.com/register/
      • Connect Seed Marketplace (Amazon or Shopify) from the Catalog - Settings
      • Add tactical Storage Provider: SP -> + SP -> Enter Tactical Credentials - How to connect Tactical: https://www.loom.com/share/8d3110bf6c8c450b8e520cb63d00b19e
      • Connect additional marketplaces from Catalog / Settings
      • Add a credit card
      • Provide link to slack connect

      Post Demo Configuration:

      • Follow-up message to the customer. Next steps: Catalog conflicts, Tactical "missing information" item mapping, relevant marketplace KB's (sample TikTok - set up warehouse and create shipping template)
      • Listing will show up in the Catalog section
      • Catalog Conflicts should be resolved. Either duplicate listings or missing information
      • In the Catalog - Setting page FBM order setting needs to be turned on if the customer´s main marketplace is Amazon
      • Supply Chain / Storage Providers - Tactical 3PL setting “fulfills individual orders” should be enabled
      • Orders / Settings - Fulfillment Priority #1: should be Tactial 3PL Next
      • Unused storage providers should be removed - (just leave FBA and Tactical 3PL Next only)
      • QA will review the account to make sure all settings are configured correctly 

      Go Live:

      • CS notifies the Tactical user is ready
      • Tactical ensures orders are disabled on any duplicate systems 
      • CS notifies the user we are ready to "Go Live"
      • User approves / green light

      30 Day Monitoring:

      • QA: Run reports on accounts with order ages over 1 day: check if any issues associated with these orders 
      • QA: Investigate orders that have not been auto-assigned a shipping label within one hour (Determine if a bug or user action is needed: notify CS if so)
      • CS: Follow up with users regarding new marketplaces they were considering integrating with. 

      Handoff / Offboarding:

      • After the initial, we can schedule a handoff and exploratory meeting. Goal: to qualify what software they are using 
      • Discontinue/ continue slack