How to connect Tactical Logistics as a storage provider in SKUPREME
Process Introduction:
- Tactical Logistics sends intro email to SKUPREME
- CS/customer books a call with the SKUPREME Team.
Demo / Initial Onboarding Call:
- Overview of SKUPREME: Workspace Settings > Catalog > Storage Provider > Order Fulfillment
- Register with SKUPREME: https://app.skupreme.com/register/
- Connect Seed Marketplace (Amazon or Shopify) from Workspace Settings > Catalog > Settings
- Add tactical Storage Provider: SP -> + SP -> Enter Tactical Credentials - How to connect Tactical Logistics Video
- Connect additional marketplaces from Workspace Settings > Catalog > Settings
- Add a credit card
- Provide link to Slack Connect for support via Slack
Post Demo Configuration:
- Follow-up message to the customer. Next steps:
- Resolve any Catalog Conflicts,
- Tactical Logistics "missing information" item mapping,
- Set up any other Marketplace connections.
- Listings will show up in the Catalog section
- Catalog Conflicts should be resolved. Either duplicate listings or missing information
- In the Catalog > Settings page FBM Order Setting needs to be turned on if the customer´s main marketplace is Amazon
- Please check that under Supply Chain > Storage Providers: Tactical 3PL setting “fulfills individual orders” is enabled
- Workspace Settings > Orders > Settings - Fulfillment Priority #1: should be a Tactical Logistics storage provider.
- Unused storage providers should be removed. Just leave FBA and Tactical Logistics storage providers only.
- Our QA team will review the account to make sure all settings are configured correctly
Go Live:
- CS notifies the Tactical Logistics that the user is ready
- Tactical ensures orders are disabled on any duplicate systems
- CS notifies the user we are ready to "Go Live"
- User approves --> Green Light
30 Day Monitoring:
- QA: Run reports on accounts with order ages over 1 day: check if any issues associated with these orders
- QA: Investigate orders that have not been auto-assigned a shipping label within one hour (Determine if a bug or user action is needed: notify CS if so)
- CS: Follow up with users regarding new marketplaces they were considering integrating with.
Handoff / Offboarding:
- After the initial meeting we can schedule a handoff/exploratory meeting. The purpose of this follow up meeting would be to qualify what software the user is using.
- User decides to discontinue or to keep Slack Communication with SKUPREME Team
Note: As of December 2024, Tactical Logistic users can now create orders to Canada from Tactical storage locations.
In order to unlock the capability to fulfill Canada orders, users must enable international shipping in the pertinent storage providers and add Canada. See the screenshot below for more details:
