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How to Generate Return Labels in Skupreme

Generate return labels for processed orders in Skupreme by accessing the order details and using the return label feature.

Prerequisites

  • Access to Skupreme dashboard
  • An existing order that has been processed
  • Configured return processing center

Step-by-Step Instructions

1. Navigate to Order Details

  • Go to your Skupreme dashboard
  • Go to the Orders Module and then choose the appropriate sub-module
  • Locate and click on the order you want to generate a return label for
  • This will open the order detail page

2. Access Return Label Options

  • On the order detail page, look for the 3 dots menu in the top right corner
  • Click on the 3 dots to open the dropdown menu
  • Select "Generate Return Label" from the options

3. Configure Return Label Settings

  • The system will default to your pre-configured return route processing center
  • You can select a different destination if needed
  • The system will automatically generate shipping rates based on your selection

4. Adjust Package Details (If Needed)

  • If your order contains multiple quantities, you can adjust the quantity selector
  • Package dimensions will automatically pre-populate based on the selected item
  • Review the package details to ensure accuracy

5. Generate the Return Label

  • Once you've reviewed all settings, click "Generate Return Label"
  • The system will process your request and create the return shipping label

What Happens After Generation

Address Configuration

  • Origin Address: Customer's address (where the return is shipping from)
  • Destination Address: Your selected return processing center

Label History

  • The generated return label will appear in your label history
  • You can access and reprint the label from this section if needed

Important Notes

  • Return labels flip the standard shipping addresses (customer becomes origin, processing center becomes destination)
  • Ensure your default return processing center is properly configured before generating labels. This sets the default provider in the return label feature.
    • This is done via Global Settings -> Orders -> Order Mapping -> Return Processing

  • Package dimensions are automatically calculated based on product specifications

Video

Troubleshooting

  • If return label generation fails, verify your return processing center configuration
  • Check that the order status allows for return label generation
  • Contact support if you encounter persistent issues

Next Steps

After generating your return label, you can:

  • Print the label for customer use
  • Email the label directly to the customer
  • Track the return shipment through your dashboard

Need additional help with Skupreme? Check our other knowledge base articles or contact support.