Post-purchase upsell apps require a 60-minute order delay to ensure all items are captured and synced properly to your fulfillment system.
What Are Post-Purchase Upsell Apps?
Post-purchase upsell apps allow your customers to add additional items to their order after completing the initial checkout. Popular examples include:
- Zipify One-Click Upsell
- ReConvert Post Purchase Upsell
- CartHook Post Purchase Upsell
- Other apps that modify orders after checkout
Why This Affects Order Synchronization
When customers add items through post-purchase upsell apps, these additions happen after your original order has been processed. Without proper handling, this can result in:
- Missing items from your order fulfillment
- Incomplete inventory synchronization
- Customer dissatisfaction due to partial shipments
Our Solution: Order Delay Feature
To ensure complete order accuracy, we implement a 60-minute delay for Shopify stores using post-purchase upsell apps. This means:
How It Works:
- Orders are held for 60 minutes before being sent to fulfillment
- During this time, any upsell additions are captured
- Complete orders (including upsells) are then processed together
What This Means for You:
- All items from your original order and upsells will be fulfilled together
- No more missing items or partial shipments
- Your customers receive complete orders as intended
Important Information
Processing Time: Your order fulfillment speed remains the same - only the initial sync timing is affected.
Shopify Only: This delay feature is exclusively for Shopify stores and does not affect other marketplace integrations.
Automatic Setup: Once configured, the system automatically handles all future orders with the appropriate delay.
Frequently Asked Questions
Q: Will this delay affect my shipping times? A: No, your fulfillment and shipping times remain unchanged. The delay only affects when we initially capture your order data.
Q: What if I don't use post-purchase upsell apps? A: If you don't use these apps, the delay feature is not necessary and orders will sync immediately as normal.
Q: Can I adjust the delay time? A: The 60-minute delay is our recommended standard based on typical upsell app behavior. Contact support if you need to discuss alternative timing.
Q: Will customers know about this delay? A: No, this is a backend process that doesn't affect your customer's experience or order confirmations.
Next Steps
If you're experiencing missing items in your orders and use post-purchase upsell apps, contact our support team to enable the order delay feature for your Shopify store.