Feature Requests
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      3. Feature Requests

      Procedure for New Setup or Implementation Requests

      By following this process, you ensure a comprehensive exploration of existing resources, gather insights from relevant team members, and facilitate effective communication with the development team to address and potentially implement the customer's

       

      1. Knowledge Base Search:

        • Initiate a search on the SKUpreme knowledge base to identify existing features or solutions related to the customer's request.

      2. Slack and Helpdesk Ticket Review:

        • Search through Slack channels for any relevant discussions or solutions.
        • Check previous helpdesk (HB) tickets to see if a similar request has been addressed before.

      3. Consultation with Bel:

        • Reach out to Bel to gather more detailed information about the customer's request. Bel might have insights into the customer's specific needs or challenges.

      4. Consultation with Francisco:

        • Engage with Francisco to discuss the customer's request further. Francisco may provide additional context or considerations for the requested feature.

      5. Development Team Communication:

        • Connect with the development team via Slack.
        • If the requested feature aligns with SKUpreme's goals and functionalities, create a feature request.