Preventing Double Orders with SKUPREME's Shopify Integration

This guide outlines critical setup requirements for integrating Shopify with SKUPREME to prevent double ordering issues. Following these guidelines is essential for maintaining accurate order processing and inventory management.

Known Incompatible Applications

The following Shopify applications are known to conflict with SKUPREME's order management system:

  • Amazon MCF App
    • Causes duplicate order processing
    • Must be uninstalled before connecting to SKUPREME
    • Alternative: Use SKUPREME's native Amazon integration
  • WebBee App
    • Interferes with order synchronization
    • Known to create redundant order entries
    • Must be removed for proper SKUPREME functionality

Required Setup Steps

1. Pre-Integration Checklist

  • Review your current Shopify app inventory
  • Uninstall any incompatible applications listed above
  • Clear any pending orders in your system
  • Verify Shopify store settings are set to manual fulfillment

2. App Cleanup Process

  1. Go to your Shopify admin panel
  2. Navigate to Apps & Sales Channels
  3. Locate any incompatible apps
  4. Select "Remove app" and confirm
  5. Wait 15 minutes for all systems to sync
  6. Proceed with SKUPREME integration

3. Verification Process

After connecting SKUPREME

  1. Place a test order
  2. Monitor order flow in both systems
  3. Verify single order creation
  4. Check fulfillment status synchronization

Common Issues and Solutions

Double Orders Appearing

If you notice duplicate orders:

  1. Immediately remove any blacklisted app
  2. Check for recently installed Shopify apps
  3. Review automation settings
  4. Contact SKUPREME support

Order Sync Issues

  • Ensure all incompatible apps are fully uninstalled
  • Clear browser cache and cookies
  • Verify API access permissions
  • Check for Shopify store restrictions

Best Practices

  1. Regular Audits
    • Monthly app inventory review
    • Order processing audit
    • Integration health checks
  2. Monitoring
    • Daily order reconciliation
    • Weekly sync verification
    • Regular backup checks
  3. Updates
    • Keep Shopify store updated
    • Monitor for app conflicts
    • Review SKUPREME notifications

Support and Additional Resources

Getting Help

  • Technical Support: support@skupreme.com
  • Live Chat: Available 24/7 through dashboard

Additional Documentation

  • Shopify Integration Guide
  • Order Management Best Practices
  • Troubleshooting Guide

FAQ

Q: Can I reinstall these apps later? A: No, these apps must remain uninstalled while using SKUPREME to prevent order management conflicts.

Q: What if I need MCF functionality? A: SKUPREME provides native Amazon integration that replaces the need for the Amazon MCF app.

Q: How do I verify my setup is correct? A: Follow our verification process above and monitor orders for 24-48 hours after integration.