This article explains how to handle package dimension requirements for virtual bundles, particularly when these bundles require fulfillment but don't have actual physical dimensions as they're split into individual items during processing.
What is a Virtual Bundle?
A virtual bundle is a collection of individual products sold together as a single SKU but fulfilled as separate items. Since the bundle itself is not a physical product, it doesn't have inherent package dimensions, though the system may still request this information.
Common Issues
- Virtual bundle orders showing as unfulfilled because package dimensions are required
- System prompting for dimension updates for virtual bundles that don't have physical dimensions
- Confusion about whether dimensions should be required for virtual bundles that will be split into individual items
Resolution Process
Option 1: Update Package Dimensions via Public Link
- Access the public link for the virtual bundle
- Manually edit the package dimensions
- Save changes to allow order processing to continue
![Example of editing dimensions via public link interface]
Option 2: Add Attribute Values for Parent Item
- Navigate to the parent item in the catalog detail page
- Locate the attributes section
- Add dimension attribute values for the virtual bundle parent item
- Save changes to update the system
Best Practices
- When adding dimensions for virtual bundles, use either:
- Estimated combined dimensions of all included products
- Standard placeholder dimensions that allow the system to proceed with order processing
- Document any manually added dimensions in order notes for future reference
Important Notes
- Virtual bundles will be split into individual items during fulfillment
- The dimensions of individual items (which will actually be fulfilled) should already be available in the system
- This is a known workflow limitation that requires manual intervention