Support that scales with you
Every plan includes portal ticketing, weekday coverage, and a self-service knowledge base. Add enterprise support when you need a dedicated success team.
Included Support
- Full access to our customer portal ticketing system
- Support Hours: Monday through Friday 9-5PM EST (via email, chat or customer portal ticketing system)
- 24/7 support via an AI-powered chatbot
- Comprehensive self-service Knowledge Base featuring troubleshooting guides and step-by-step tutorials
Available for an additional $1,000 per month*
Enterprise Support
- Tailored resources with documentation and solution guides
- Personal Customer Success Manager available by email and phone (8am-5pm in your time zone)
- Dedicated Slack support channel (8am-5pm in your time zone)
- Guaranteed response times based on issue priority levels
