SKUPREME maintains detailed system logs that track important actions and changes made within the platform. These logs are accessible to authorized users and provide visibility.
How to Access Logs
- Navigate to the dashboard by going to
https://app.skupreme.com/app/dashboard/ - Click on the "Logs" option in the navigation menu or go directly to
https://app.skupreme.com/app/dashboard/logs/
What Information Is Available in Logs
The system logs capture various types of information including:
- User actions (who performed an action)
- Timestamps (when the action occurred)
- Action details (what was changed)
- Settings modifications (such as manual mode toggles)
- Feature activation/deactivation
Example Use Cases
The logs are particularly useful for:
- Determining who turned specific features on or off
- Tracking when manual mode was activated for a customer account
- Investigating discrepancies in system behavior
- Monitoring changes made by team members
- Auditing system modifications
Log Features
- User Attribution: Each log entry shows which user performed the action
- Timestamp: Precise date and time when actions occurred
- Refresh Button: You can refresh the logs to see the most recent entries
- Action Details: Description of what was changed or modified
Common Logs You Might See
- Toggling manual mode on/off for shipping carriers (USPS, UPS, etc.)
- Account setting changes
- Shipping method modifications
- System integration status changes
Important Notes
- Logs are organization-specific and will show information related to the organization you're currently viewing
- Some advanced debugging might require development team assistance
- Error messages in logs may require further investigation
- The system maintains historical logs for auditing purposes
Related Information
- For shipping carrier failures or errors, check the #unprocessed-orders channel
- Changes to carrier availability may be logged when service disruptions occur
- Customer account name changes will not affect the underlying organization ID
Troubleshooting
If you encounter an error while viewing logs (like the "Error getting logs" message), try:
- Refreshing the page
- Checking your permissions
- Contacting the development team if the issue persists
For additional assistance with system logs, please contact the technical support team.